The first social media site was created in the late 90’s and fired up in early 2000 when big names like Orkut, Facebook, Twitter, and more were launched. Mark Zuckerberg and others might never have thought how a photo/video sharing site would leap from just creating connections to a gigantic customer service platform. Today, social media channels are used as a two-way communicator between customers and businesses for feedback, grievances, updates, and more.
Before directly diving into strategies for social media customer engagement, let’s check some stats
The percentages are enormous and have a real opportunity for your business to build loyalty with these strategies
For your organization to have smooth customer engagement over social media and other digital channels, you need to showcase the human side of the business instead of just pushing your product/service. You need smart agents and smartly-integrated systems to seamlessly transit between channels and not applications. CXInfinity empowers your reps to handle customer queries and engage in real-time. Know more about this revolutionary product and its endless features that will grow your revenue and CSAT percentage like never before. Click here.