Dwayne

Contact center analyst who loves to write about trending topics in customer experience management.

More from Dwayne

Is Your Business Using Live Chat

Dwayne

Online shopping, purchasing a policy, booking a travel trip, everywhere customers are looking for live chat support. It has the...

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8 ways to provide high Social media customer engagement

Dwayne

The first social media site was created in the late 90's and fired up in early 2000 when big names...

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