Dwayne

Contact center analyst who loves to write about trending topics in customer experience management.

More from Dwayne

5 Steps to Improve Customer Service Experience in the Banking Sector

Dwayne

When customers expect to get the best response from a service provider in this digital age, excellent customer service is...

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Don’t Limit to Chat, Cobrowse!

Dwayne

Customer support service is no more about answering calls and offering resolutions. In a "digital-first" premise, customers expect a more...

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Is Your Business Using Live Chat

Dwayne

Online shopping, purchasing a policy, booking a travel trip, everywhere customers are looking for live chat support. It has the...

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8 ways to provide high Social media customer engagement

Dwayne

  The first social media site was created in the late 90's and fired up in early 2000 when big...

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