Mark Warthan

More from Mark Warthan

4P’s To Turn Prospects Into Customers

Mark Warthan

The sales team is the breadwinner for a company. Big or small, new or old, every business needs to work...

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6 Benefits Of Omnichannel Customer Engagement

Mark Warthan

Companies with omnichannel engagement experience 89% more customer retention. The percentage is huge enough to explain the importance of omnichannel...

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4 Reasons Why Video Is The New Superhero In The World Of CX

Mark Warthan

Omnichannel customer experience is all that the businesses and brands are talking about. Where 9 out of 10 customers expect...

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How Africa Is Taking A Leap Into Advance Customer Service

Mark Warthan

E-commerce in Africa has seen a 500% growth during the lockdown and that’s being maintained even after present relaxation. The...

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What Customer Service Skills Your Contact Center Agents Need The Most

Mark Warthan

To deliver the best customer service, it is necessary to understand it first. Customer service means to proactively engage with...

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Why Your Business Needs An Online Ticketing System

Mark Warthan

Ticketing system/Case Management is used to keep track of customer queries or issues as a ticket/case. It improves the agent’s...

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Customer Engagement Is No Bed Of Roses

Mark Warthan

“You did not reply to my Facebook message regarding product query. You people don’t even have the WhatsApp support system....

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  • AI
  • July 17, 2020

Conversational AI Can Be A Big Help For Your Agent And Customers In Current Scenario

Mark Warthan

The spread of COVID-19 has traumatized life and businesses. Unrest and safety issues have created instability. Talking about the contact...

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