The sales team is the breadwinner for a company. Big or small, new or old, every business needs to work...

Companies with omnichannel engagement experience 89% more customer retention. The percentage is huge enough to explain the importance of omnichannel...

Omnichannel customer experience is all that the businesses and brands are talking about. Where 9 out of 10 customers expect...

E-commerce in Africa has seen a 500% growth during the lockdown and that’s being maintained even after present relaxation. The...

To deliver the best customer service, it is necessary to understand it first. Customer service means to proactively engage with...

Ticketing system/Case Management is used to keep track of customer queries or issues as a ticket/case. It improves the agent’s...

“You did not reply to my Facebook message regarding product query. You people don’t even have the WhatsApp support system....

The spread of COVID-19 has traumatized life and businesses. Unrest and safety issues have created instability. Talking about the contact...