AI

  • AI
  • July 23, 2021

Chatbots Can Quickly Improve Customer Support Metrics

David Morris

We live in a highly competitive world today. One mistake from a business or brand, especially in offering support to...

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  • AI
  • October 30, 2020

4 Compelling Ways Virtual Agents Boost Call Center Efficiency

Martin Katz

For years, the term “virtual agent” was relegated to second-class status in the call center milieu. Since call center managers...

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  • AI
  • July 17, 2020

Conversational AI Can Be A Big Help For Your Agent And Customers In Current Scenario

Martin Katz

The spread of COVID-19 has traumatized life and businesses. Unrest and safety issues have created instability. Talking about the contact...

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