AI

  • AI
  • October 30, 2020

4 Compelling Ways Virtual Agents Boost Call Center Efficiency

Mark Warthan

For years, the term “virtual agent” was relegated to second-class status in the call center milieu. Since call center managers...

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  • AI
  • July 17, 2020

Conversational AI Can Be A Big Help For Your Agent And Customers In Current Scenario

Mark Warthan

The spread of COVID-19 has traumatized life and businesses. Unrest and safety issues have created instability. Talking about the contact...

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