Customer Experience

5 Ways To Deliver Amazing Customer Experiences In The New Year

Mark Warthan

The modern Customer Experience (CX) narrative has upended traditional methods and assumptions about reaching, engaging, and retaining customers. Come rain...

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8 CX Trends in 2021

Mark Warthan

Customer Experience (CX) is already shaping up. It is no more a tick mark activity but something that’s of high...

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5 Ways To Take Your CX Strategy To The Next Level In 2021

Mark Warthan

In the modern-day customer-focused digital economy, organizations of every size, in every industry, and every country pay more attention to...

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4 Ways AI-Human Synergies Deliver Powerful Customer Experience

Mark Warthan

For many organizations, the contact center is a critical point of communication with customers, especially when there is an inquiry...

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Cisco Finesse Agent Desktop with Integrated WhatsApp and Live Chat: A 360° Solution for Enhanced Customer Experiences

Mark Warthan

Until a few years ago, most customers who called into a contact center were simply looking for solutions. Today’s customers...

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The 5 Pillars of Agile Customer Experience In the New Reality

Mark Warthan

"Agile (adj): noting or relating to a philosophy of product development and production intended to create and distribute batches of...

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AI-Powered CXI Predictive Engagement: Understand Customer Journeys, Augment Relationships And Boost Sales Conversions

Mark Warthan

Can you provide valuable information to customers if the customers themselves don’t know that they need this information? With CXI...

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4 Compelling Ways Virtual Agents Boost Call Center Efficiency

Mark Warthan

For years, the term “virtual agent” was relegated to second-class status in the call center milieu. Since call center managers...

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4P’s To Turn Prospects Into Customers

Mark Warthan

The sales team is the breadwinner for a company. Big or small, new or old, every business needs to work...

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6 Benefits Of Omnichannel Customer Engagement

Mark Warthan

Companies with omnichannel engagement experience 89% more customer retention. The percentage is huge enough to explain the importance of omnichannel...

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Customer service requirement for business growth

Pranjali Singh

Good customer service is a valuable asset your business needs to possess lifelong. From revenue to reputation, everything is dependent...

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4 Reasons Why Video Is The New Superhero In The World Of CX

Mark Warthan

Omnichannel customer experience is all that the businesses and brands are talking about. Where 9 out of 10 customers expect...

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How Africa Is Taking A Leap Into Advance Customer Service

Mark Warthan

E-commerce in Africa has seen a 500% growth during the lockdown and that’s being maintained even after present relaxation. The...

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What Customer Service Skills Your Contact Center Agents Need The Most

Mark Warthan

To deliver the best customer service, it is necessary to understand it first. Customer service means to proactively engage with...

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Customer Engagement Is No Bed Of Roses

Mark Warthan

“You did not reply to my Facebook message regarding product query. You people don’t even have the WhatsApp support system....

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Is Your Business Using Live Chat

Dwayne

Online shopping, purchasing a policy, booking a travel trip, everywhere customers are looking for live chat support. It has the...

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8 ways to provide high Social media customer engagement

Dwayne

The first social media site was created in the late 90's and fired up in early 2000 when big names...

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