Customer Experience

4P’s To Turn Prospects Into Customers

Mark Warthan

The sales team is the breadwinner for a company. Big or small, new or old, every business needs to work...

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6 Benefits Of Omnichannel Customer Engagement

Mark Warthan

Companies with omnichannel engagement experience 89% more customer retention. The percentage is huge enough to explain the importance of omnichannel...

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Customer service requirement for business growth

Pranjali Singh

Good customer service is a valuable asset your business needs to possess lifelong. From revenue to reputation, everything is dependent...

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4 Reasons Why Video Is The New Superhero In The World Of CX

Mark Warthan

Omnichannel customer experience is all that the businesses and brands are talking about. Where 9 out of 10 customers expect...

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How Africa Is Taking A Leap Into Advance Customer Service

Mark Warthan

E-commerce in Africa has seen a 500% growth during the lockdown and that’s being maintained even after present relaxation. The...

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What Customer Service Skills Your Contact Center Agents Need The Most

Mark Warthan

To deliver the best customer service, it is necessary to understand it first. Customer service means to proactively engage with...

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Customer Engagement Is No Bed Of Roses

Mark Warthan

“You did not reply to my Facebook message regarding product query. You people don’t even have the WhatsApp support system....

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Is Your Business Using Live Chat

Dwayne

Online shopping, purchasing a policy, booking a travel trip, everywhere customers are looking for live chat support. It has the...

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8 ways to provide high Social media customer engagement

Dwayne

The first social media site was created in the late 90's and fired up in early 2000 when big names...

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