Technology

Digital Transformation in Action – Best Practices in the Contact Center

Martin Katz

We live in a digital world and the impact of digital transformation can be seen everywhere. The contact centers are...

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Zoom, Skype, Meet or Something More For Video Chat?

Martin Katz

Video call adds a spark to any conversation, whether formal or casual. A video call creates a unique connection from...

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Don’t Limit to Chat, Cobrowse!

Dwayne

Customer support service is no more about answering calls and offering resolutions. In a "digital-first" premise, customers expect a more...

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7 Powerful Omnichannel Contact Center Capabilities For Business Continuity In A Post-Covid World

Martin Katz

A 2019 survey found that companies with strong omnichannel engagement strategies enjoyed 90% higher customer retention rates and 250% higher...

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Why Your Business Needs An Online Ticketing System

Martin Katz

Ticketing system/Case Management is used to keep track of customer queries or issues as a ticket/case. It improves the agent’s...

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Is Your Business Using Live Chat

Dwayne

Online shopping, purchasing a policy, booking a travel trip, everywhere customers are looking for live chat support. It has the...

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