Good customer service is a valuable asset your business needs to possess lifelong. From revenue to reputation, everything is dependent on how good or bad is your customer service. Here are some stats to consider
It is quite clear that customer service is directly proportional to CX. So, the better customer service you offer, the more customers will be coming to your business time and again. Does it mean that you need to have alert agents who reply to every call on time or welcome your customers to the bank with a smile? Ahh, sorry, but that’s not all. There are a lot of customers expect from a brand in terms of customer service
Customer service elements that affect business growth and customer satisfaction
Customer service has immense importance. It is the foundation for exceptional customer experience, happier customers and agents, increasing customer base, and multiplying revenue. From store to digital platforms, customer-friendly service is a game-changer for all. Even a start-up with experiential customer service has the power to be at par with businesses running from ages.