Over 79% of customers prefer live chat because of its quick response and personalized solution. Even it is seen that customers are likely to repeat purchases with businesses that offer live chat support. The popularity of the tool is known to all businesses and customers. And, so this cost-effective tool is already implemented by many. But this is just the trailer. Here’s why live chat is one of the leading heroes of the omnichannel customer engagement movie.
CXInfinity solution offers live chat with seamless 3rd party integration. From agent sneak peek to canned response to a lot more, there’s everything to boost your contact center performance exponentially with live chat.